KP4 wont run anymore

[ramodar]

I've been happy with KP4 until the time I cleaned up the registry using RegSupreme. Now KP4 crashes with a blank splash screen (the screen which shows you to whom it is registered, blah blah). The windows error report says:


AppName: kinoma producer.exe AppVer: 4.0.0.0 ModName: quicktime.qts
ModVer: 7.2.0.240 Offset: 0084d0d6

out of curiosity i tried to install a trial version of KP3 and it also crashes. Im not sure if reinstalling quicktime would fix it, but as I've said it worked fine right before the registry screwup.

Im running this program with WinXP Home and now Im stumped. Every time I reinstall KP4 it crashes.

[Charles@Kinoma]

I've been happy with KP4 until the time I cleaned up the registry using RegSupreme. Now KP4 crashes with a blank splash screen...
It's likely that RegSupreme messed up Kinoma Producer's registry entries, QuickTime's registry entries, or both.

According to their site that utility thankfully "makes backups of everything the program removes or modifies". Can you use the utility to undo what it did?

-- Charles Wiltgen

http://feeds.feedburner.com/kinoma.1.gif (http://blog.kinoma.com/)

[ramodar]

yep. restoring the backup was the first thing that I did, but it still crashed. next, i tried system restore. nothing.... so then I proceeded to uninstall KP4 it then reinstalling it... uninstall and reinstalling quicktime... installing a new version of quicktime...

is there a registry fix for this? like could I post/insert my serial number in the registry or something?

[Charles@Kinoma]

is there a registry fix for this? like could I post/insert my serial number in the registry or something?
My next step would be to try deleting QuickTime.qtp, the QuickTime preferences file.

I think this may be in a different place on XP and Vista, so your best bet is to do a Find that includes non-indexed, system and hidden files.

-- Charles Wiltgen

http://feeds.feedburner.com/kinoma.1.gif (http://blog.kinoma.com/)

[ramodar]

did a search like you said and found one in my local settings.

deleted it then proceeded to reinstall KP4. crashes again.

do I have to uninstall quicktime too?

[Charles@Kinoma]

did a search like you said and found one in my local settings.
Great. FWIW, I found more than one .qtp on my Vista machine.

deleted it then proceeded to reinstall KP4. crashes again. do I have to uninstall quicktime too?
That would be my next step. If we know it's not QuickTime's preferences file that's the problem, then QuickTime itself may need a repair or an uninstall/reinstall.

-- Charles Wiltgen

http://feeds.feedburner.com/kinoma.1.gif (http://blog.kinoma.com/)

[lynncalvin]

Quicktime got updated from 7.0.4 somehow and Producer died.

Splash screen and then error.

I've reinstalled everything.

I even did a complete scrub of the registry and reinstalled Quicktime Pro 7.2 Nothing.

It's dead.

[Charles@Kinoma]

Lynn,

Quicktime got updated from 7.0.4 somehow and Producer died.
I can't say why that might've happened (I'm using Kinoma Producer with the current version of QuickTime), but just contact our support folks (http://kinoma.com/email-support/) and they can help you out.

-- Charles Wiltgen

http://feeds.feedburner.com/kinoma.1.gif (http://blog.kinoma.com/)